SEO ANNUAL REPORT 2023 Website: https://servingeveryohioan.org Tel: 877.552.4262
CUSTOMER SERVICE 10,660 Customer Service Calls 8,460 Customer Service Tickets 98 Library Systems SEO Service Center Composition 282 Service Point Locations Covering 50 Counties 7,931,182 Circulating Materials 754,329 Registered Borrowers 1,439,075 Bibliographic Records 19,409 Total Customer Service Interactions 289 Remote Desktop Support Sessions Page 1
STATISTICAL REPORT Circulation Consortium Circulation Digital Collection Circulation Total Combined Circulation for all Member Libraries - 12,502,740 Non-Member Resource Sharing - 91,605 40 Public Libraries - 84,977 OCLC Filled Interlibrary Loans - 5,244 Periodical Requests - 213 Total Combined Digital Circulation for all Member Libraries - 2,359,308 Adult E-book Circulation - 1,108,404 Audiobook Circulation - 907,586 8 Correctional Institutions - 6,628 Juvenile & Young Adult E-book Circulation - 205,871 New Registered Electronic Resource Cards - 15,016 SEO Circulating Collection 1,309 Ellison Die Cuts In Catalog 139 Book Kits Added to the Catalog Total Number of Library Visits 10 Page 2
SEO Libraries App Usage Total Holds Placed - 335,919 (45% Increase from 2022) Total Searches - 805,607 (36% Increase from 2022) New Devices Using App - 48,635 (6% Increase from 2022) Completed Click & Collect Curbside Sessions - 768 (21% Decrease from 2022) Niche Academy Statistics Total 2023 - 8,617 (6% Increase from 2022) Online Catalog Tutorial Views - 4,214 Niche Academy Usage Patron Engagement Serving Every Ohioan Tutorial Views - 3,906 Technical Services Committee Views - 437 ASL Storytime Views - 60 User Experience Total Number of Records Created 2,257 Technical Services Committee Records Created by Owning Library - 1,127 Records Created for Other SEO Consortium Libraries - 1,130 Page 3
Patron Point Emails Sent - 1,272,593 Security New Palo Alto Security Firewall Utilized for Symphony Workflows Client Access Security Lockdown of all Vendor Access to SIP Services OPLIN Provided Mask Service Implemented for Greater Protection of SIP Services Library Notification Services Cataloging Enrichment Services Syndetics Unbound Patron Interactions - 383,954 Syndetics Display Widgets Viewed by Library Websites 838,740 Book Covers Loaded in Searches 122,762,161 Patron Interactions with Display Widgets 94,219 EBSCO Discovery Total Database Searches - 146,490,008 Patron Point Texts Sent - 898,139 Patron Notifications Through Patron Point - 1,272,593 EBSCO Full Article Requests - 13,425,726 Page 4
Highlights Patron Point Community Engagement Platform was Launched for the Members of the Consortium Started Offsite Storage Pilot Program Updated Database to Include Accelerated Reader Reading Level & Lexile Searches in Symphony Workflows Enterprise Search and Discovery Catalog Upgraded to Version 5.2.1.2 Reviewed, Combined, and Implemented New Features in BLUEcloud Analytics Reports SEO Libraries App was Migrated from SirsiDynix to SOLUS for Platform Hosting and Continued Service Development Added Checkout and Renewal to Date Counters to Workflows May 2023, SEO Team Hosted the SEOHUG Virtual User’s Group Meeting for Consortium Members May 2023, SEO Management Team Hosted Virtual Director’s Meeting Page 5
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