SEO ANNUAL REPORT 2024 Website: https://support.servingeveryohioan.org Tel: 877.552.4262
CUSTOMER SERVICE 11,170 Customer Service Calls 9,500 Customer Service Tickets 103 Library Systems SEO Service Center Composition 287 Service Point Locations Covering 52 Counties 8,018,151 Circulating Materials 761,612 Registered Borrowers 1,446,248 Bibliographic Records 20,968 Total Customer Service Interactions 298 Remote Desktop Support Sessions Page 1
STATISTICAL REPORT Circulation Consortium Circulation Digital Collection Circulation Total Combined Circulation for all Member Libraries - 12,661,635 (1.2% Increase from 2023) Non-Member Resource Sharing - 134,373 (46.6% Increase from 2023) 46 Public Libraries - 119,859 (41.0% Increase from 2023) OCLC Filled Interlibrary Loans - 5,231 (0.2% Decrease from 2023) Periodical Requests - 71 (66.6% Decrease from 2023) Total Combined Digital Circulation for all Member Libraries - 2,882,627 (22.3% Increase from 2023) Adult E-book Circulation - 1,235,832 (11.4% Increase from 2023) Audiobook Circulation - 1,175,603 (29.5% Increase from 2023) 8 Correctional Institutions - 14,514 (118% Increase from 2023) Juvenile & Young Adult E-book Circulation - 225,954 (9.7% Increase from 2023) New Registered Electronic Resource Cards - 5,342 SEO Circulating Collection 1,460 Ellison Die Cuts In Catalog 154 Book Kits in Catalog Total Number of Library Visits 29 Page 2
SEO Libraries App Usage Total Holds Placed - 331,457 (1.3% Decrease from 2023) Total Searches - 999,569 (24% Increase from 2023) New Devices Using App - 40,646 (16% Decrease from 2023) Completed Click & Collect Curbside Sessions - 687 (10% Decrease from 2023) Niche Academy Statistics Total 2024 - 16,206 (88% Increase from 2023) Online Catalog Tutorial Views - 7,790 Niche Academy Usage Patron Engagement Serving Every Ohioan Tutorial Views - 8,087 Technical Services Committee Views - 273 ASL Storytime Views - 56 User Experience Total Number of Records Created 2,361 Technical Services Committee Records Created by Owning Library - 1,113 Records Created for Other SEO Consortium Libraries - 1,248 Page 3
Emails Sent - 1,336,999 Security Several library networks now use a security agent to gather antivirus data and information on operating systems and versions. This data is shared with SEO, enabling it to monitor security risks, identify compromised or vulnerable systems, and proactively alert network administrators to address issues, enhancing the cybersecurity of library networks. Library Notification Services Cataloging Enrichment Services Syndetics Unbound Patron Interactions - 505,703 Book Covers Loaded in Searches 140,171,198 Patron Interactions with Display Widgets 104,622 EBSCO Discovery Total Database Searches - 136,802,209 Texts Sent - 1,049,531 Patron Notifications - 2,386,530 EBSCO Full Article Requests - 3,684,235 Page 4 Talpa AI Services (Launched July 2024) Total Talpa Searches 4,176 Talpa Book Searches 3,163 Talpa Cover Searches 1,013 Community Engagement Marketing Tool Trainings 62
Highlights The consortium experienced remarkable growth in 2024, with the addition of five new libraries, representing 10 locations, joining its membership. Brumback Library Convoy Branch, Wren Branch, Ohio City Branch, Middle Point Branch, and Willshire Branch Marvin Memorial Library Bucyrus Public Library Galion Public Library Mount Gilead Public Library In 2024, Niche Academy witnessed a significant surge in usage, propelled by a multifaceted approach to raising awareness. Strategic initiatives included targeted use of the SEO newsletter and on-site library visits, ensuring widespread awareness of this invaluable training resource. May 2024, SEO Team Hosted the Directors Meeting in Columbus. Page 5 Symphony WorkFlows was upgraded to 4.1.0 in February. The Mark Item Missing feature was added to OnShelf List in WorkFlows. The SEO Report Team worked with the State Data Coordinator to import circulation and collection statistics into the annual state report. We are excited to share that we will be participating in the State Libraries and AI Technology SLAAIT working group. Participation in this working group presents an opportunity for state libraries to collaboratively delve into the nuanced roles they can play in the AI landscape.
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